Effective Date: [25 JAN 2025]

At Al Ibtesam Carpet and Furniture (“we,” “our,” or “us”), we aim to provide a seamless and reliable shipping experience for our customers. This Shipping Policy outlines important information regarding the processing, shipping, and delivery of your orders.

1. Order Processing Time

a. Standard Processing

• Orders are processed within [Insert Timeframe, e.g., 1-3 business days] after payment is confirmed.

• Orders placed on weekends or holidays will be processed on the next business day.

b. Delays

Processing times may be extended during peak periods or due to unforeseen circumstances. In such cases, we will notify you of any delays.

2. Shipping Methods and Costs

We offer a variety of shipping options to suit your needs:

a. Standard Shipping

• Estimated delivery time: [Insert Timeframe, e.g., 5-7 business days].

• Shipping costs are calculated at checkout based on your location and order size.

b. Express Shipping

• Estimated delivery time: [Insert Timeframe, e.g., 2-3 business days].

• Additional charges apply for express shipping.

c. Free Shipping

• Free shipping is available for orders above [Insert Amount, e.g., $100].

• Delivery times for free shipping are subject to standard shipping timelines.

3. Delivery Locations

a. Domestic Shipping

We deliver to addresses within [Insert Country/Region].

b. International Shipping

International shipping is available to selected countries. Additional customs duties, taxes, or fees may apply, and the recipient is responsible for these charges.

c. P.O. Boxes and APO/FPO Addresses

We currently do not deliver to P.O. boxes or APO/FPO addresses.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your shipment. Please allow [Insert Timeframe, e.g., 24 hours] for tracking updates to appear.

5. Delivery Issues

a. Incorrect Addresses

Please ensure that your shipping address is accurate at checkout. We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses.

b. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue. In cases of damage, we may require photos of the damaged items and packaging.

c. Failed Delivery Attempts

If a delivery attempt fails due to the recipient being unavailable or other reasons, the shipping carrier may reattempt delivery or return the package to us. Additional charges may apply for reshipping.

6. Customs and Duties (For International Orders)

For international orders, the recipient is responsible for paying any applicable customs duties, taxes, or fees imposed by the destination country. These charges are not included in the order total.

7. Shipping Restrictions

Certain products may be subject to shipping restrictions due to size, weight, or regulatory limitations. If a restriction applies to your order, we will notify you during the checkout process or after your order is placed.

8. Changes or Cancellations

Orders can be modified or canceled within [Insert Timeframe, e.g., 24 hours] of placement. After this period, changes or cancellations may not be possible as the order may already be processed for shipment.

9. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us:

Al Ibtesam Carpet and Furniture
Email: [[email protected]]Phone: [0505906178]Address: [industrial area 13, Sharjah]

Thank you for choosing Al Ibtesam Carpet and Furniture. We appreciate your trust in our products and services.